Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same (new) condition that you received it. Customer who ordered the wrong item do not qualify for free return shipping.  They are responsible for shipping it back but we will do up to (1) free exchange of product (US Customers only) if they request it.

To start a return, you can contact us at sean@3Dprotolabs.com. Please note that returns will need to be sent to the following address: 

3D Protolabs
1292 Sutherland Lane
Manheim, PA 17545

If your return is accepted, we’ll send you a return shipping label (if applicable), as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

You can always contact us for any return question at sean@3Dprotolabs.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sean@3Dprotolabs.com.